The Importance of Saying Thank You
Yesterday at a post go-live celebration, i learned a valuable lesson:
Background on the project, it was strategic initiative for the Desjardins group, the scope was to implement a new financial shared services model in Ontario for the Agricultural business industry - a first for Desjardins. My role on the project was to build and design the project solution architecture, and was responsible to deliver the solution architecture deliverable (Also known as the DAS within the Desjardins Methodology)
During our lunch we had a visit by Stephane Achard, Senior Vice President Business and Institutional Services, of the Desjardins Group, he spoke for 10 minutes congratulating the team and emphasizing the importance of having delivered this project.
After his speech I thought he would of departed, but he went to speak to each one and actually listened and asked different questions to the 20 project members and noticed he always finished by saying thank you.
Factual things are rational, but saying "thank you" is mostly an emotional act. It connects one person to another. Saying "thank you" doesn't just acknowledge someone's effort, thoughtfulness, intent, or action. It acknowledges the person himself.
Acknowledging other people is a critical responsibility — perhaps the most critical responsibility — of a great VP.
Acknowledging each other is our basic responsibility as human beings living in community with other human beings. In 2013 lets all try to be optimistic and acknowledge others.
On a side note next week, I will add on the website my YouTube channel: https://www.youtube.com/user/AlexAntonatosTV
As always even on YouTube lets continue our two way communication.