Test drove Oracle Fusion Solution for Mobile Devices with Fusion CRM, my synopsis with 6 pros and 1 con

on Thursday, 25 April 2013. Posted in Enterprise Software , Featured

Test drove Oracle Fusion Solution for Mobile Devices with Fusion CRM, my synopsis with 6 pros and 1 con

 

 

With Oracle Fusion CRM you are able to access the data in real time from your mobile device. I used my Blackberry device.

Here is the screenshot from the device once you log in.

 

Pros

 1-Response time was excellent i was in Montreal and Fusion servers in San Francisco, the response time was superb (1-3 seconds)

2- Setting up events on the go with the fusion calendar was responsive and easy to perform.

3- In opportunities you are able to drill down into related contacts and notes and you can easily shoot off an email, process is intuitive nicely done.

4- Natively the mobile applications integrates with your phones email, maps and calendar. No special setups required just allow the application to access your phone settings.

5- Fusion CRM data now validates your data  at point-of-entry ,validation occurs on name duplications, address and company information

6- My favorite feature was the Oracle Voice aka as Fusion Tap, (similar to Siri) and translates your voice into text and uses a worklflow to aggregate your information, finds the opportunity and records your information. Voice recognition was great did not get any glitches during testing.

 oracle voice

 

Here is a screenshot of the Oracle Fusion CRM application we used Vision data

Oracle fusion CRM

Fusion CRM strengths

1) Easy to navigate

2) My view the best new functionality are the predictive analytics it know identifies you more easily and helps you in finding the information to cross-sell and up-sell opportunities by accessing your entire sales team data

Con

Overall the only disadvantage for the Fusion Applications its more of a general comment the adoption of Fusion applications has been slower than Oracle expected. it may take time before corporations adopt and deploy these functionalities, some of these functionalities I believe may cause a large cultural change for some organizations.

 

Overall I think this is a great starting point in making your salesforce become a more mobile workforce. 

As Cloud Computing continues its good adoption rate, I think the prospects of Fusion mobile CRM will be very promising.

 

Comments (11)

  • Larry Conway

    Larry Conway

    25 April 2013 at 22:37 |
    Did not Know Oracle Voice existed thank you for sharing!
  • John Wall

    John Wall

    25 April 2013 at 23:02 |
    I work in the financial services industry and had lunch yesterday with an Oracle sales rep., and yes he confirmed to me Fusion is not selling in our industry at all and since February, in the UK theyre has been a slowdown it coincided with the Forrester report that came out in February 2013 here is the link http://www.informationweek.com/software/enterprise-applications/oracle-legacy-apps-holding-fusion-back-s/240148350
    Most companies are staying pat, but i agree with you Fusion functionalities seem good. Good info!
  • Lisa Schneider

    Lisa Schneider

    25 April 2013 at 23:34 |
    We are a mid size company, we went live with Fusion CRM in Jan 2013. Experience was very positive, the project was quick we configured and went live in around 3 months. No customizations and no feeds to other systems and the mobile features are great. We were also suppose to implement fusion financials but it was too buggy we canned the project and stayed with peoplesoft software.
  • Justin Russell

    Justin Russell

    26 April 2013 at 05:52 |
    We completed a business case for Fusion and it was rejected for our back office applications, reasons too expensive on cost, infrastructure, and internal competency changes. We also test drove Fusion CRM and we loved it! Great product
  • Mario Carter

    Mario Carter

    26 April 2013 at 17:08 |
    Solid independent information on Fusion thank you for sharing! first time visitor to your site, I bookmarked it!
  • Ravi Bhatnagar

    Ravi Bhatnagar

    27 April 2013 at 11:12 |
    Hi Alex, I live in Delhi, i think fusion CRM solutions in general will become popular when the move to the cloud becomes more pronounced, Oracle Voice looks awesome thank you for sharing!
  • Charles Walker

    Charles Walker

    28 April 2013 at 20:11 |
    Alex I work for a large insurance company in the UK, my best friend is a salesperson at SAP the only advice i would give from my experience to the readers if a company like SAP, Oracle and IBM, the bigger companies, it's hard to be sincere because you are just a cog in the machine, and really don't have any control over what theyre selling.
    I am noticing since 2012 people are shifting more towards peer influence through social media, from asking their friends, independent advice like your site and other sites for suggestions. The new trend people trust their peers. They don't trust salespeople! Oracle Voice sounds awesome.
  • Louise Clark

    Louise Clark

    28 April 2013 at 21:05 |
    I am looking for information on Oracle Voice Fusion Tap and i am having a hard time finding the right information, if you have some links can you share, also how does the software install onto the mobile device, is it compatible with EBS or only with Fusion. Thank you for sharing Fusion has some nice features we pushed our analysis of Fusion in 2015.
  • Kyle Johnson

    Kyle Johnson

    01 May 2013 at 19:53 |
    My view CRM systems are all going to be in the cloud within the next 5 years. I agree with John, Oracle's strategy must offer some incentives to adopt Fusion or I think it will take longer to adopt, the business case is hard to swallow, what Oracle is saying throw away your older technologies like peoplesoft and go with fusion, incentives are required!
  • Vince Nguyen

    Vince Nguyen

    02 May 2013 at 21:00 |
    I bookmarked your site, good info on Fusion, Fusion Tap looks promising.

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