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Insourcing trends and tips
Jun 22, 2009 at 03:55 PM

As organizations are realizing the ROI (return on investment) is sometimes not theyre when it comes to outsourcing your services, companies are re-evaluating their strategy. When you outsource services, it is usually non-core business activities such as IT, HR, Support. Most consulting firms such as IBM usually impose a certain process and methodology but most important you lose control and your agility on speed and business agility. In the saturday paper of the NY Times, insourcing has been on the rise this year as outsourcing services especially in technology has fallen by 30% this year some of the reasons cited was quality, rigid outsourcing processes and failed to return the savings promised.

Create a business case and be conservative with your numbers, understand the value of outsourcing and the impacts it will cause on your agility to deliver and your control of business change . Perform a Delta analysis of your company to help you analyze both options. Leverage R&D and government credits for the insourcing option.

Last thing when you outsource certain technologies your innovation may suffer, difficult decisions need to be analyzed and it some cases outsourcing is the right answer, just be careful and position this option with your vision and strategy. Most large consulting firms will start offering SAAS for their ERP-CRM, in my opinion this option will not make sense for most corporations since it will limit functionality by specific industry for them to leverage a one size fits all model. These integrated systems have become the central nervous systems for most organizations and hard to transform back into a one size fits all model without impacting your business.

Priority Definition
Jun 10, 2009 at 09:12 PM

 

A solution will be unable to fully address all the needs of all users 
Ranking and prioritizing each application requirement will allow the business to accurately evaluate and score each response
The following tables and outlines a possible framework you can use for your enterprise project for prioritizing the required application functionality:

 
Priority
Description
‘Must have’
Functionality is a component of the current system capability
Functionality is critical to executing key business processes and procedures
Functionality is aligned with the business strategy
Functionality is necessary to execute on planned and in-progress initiatives
‘Nice to have’
Functionality would facilitate or support current business processes
Functionality may be incorporated into operations in the next 2-4 years
‘Future Potential Requirement’
Functionality is not required to execute current operations or near-term strategies
Functionality may or may not be incorporated into operations in the future

 

 

Interpersonal communication is not always easy
Jun 04, 2009 at 09:55 PM

Explore communication with an open mind - the key to influencing is to first understand the person you are influencing. Ask lots of open, neutral questions and listen actively to the answers.

Different views, well managed, increase creativity and innovation. Avoid compromise try to aim for true collaboration.


On a lighter note There must be other's who are managing with us because of our different point of view. Having different point of view is not bad, it's the most natural thing. No two persons are same so definitely there will be difference of opinion. With my experience I have observed, if one is confidant & have strong conviction about the subject Then it's not that difficult to convince other's. One has to be patient & respectful for other's opinion then only one can win other's mind. By the way having discussion with different perspective always brings out something new & helps most of the time.

We can always agree to disagree but in the end at least you will have a great debate and learn something new, what ever that might be.

Quick recap

1. Allow them to have it
2. Be curious about it
3. Learn something about yourself from it
4. Be open minded enough to consider changing your view
5. Think about how they could add benefit because of their view
6. Relax (Do not lose your cool...)
7. Look for shared ground
8. Find the shared ground
9. Use the shared ground to build rapport and trust
10. Consider "leading" rather than "managing"

3 dimensions for successful business transformation
Jun 01, 2009 at 10:31 PM

Ownership: Key decisions related to the desired state.

At strategic level, focused on the overall business model, business processes and business case.At operational level, focused on detailed blueprint in support of the business model, such as: organization structures, business procedures, technical design, etc.

Sponsorship: Mobilization towards desired state and delivery of benefits.

At strategic level, focused on aligning organizational priorities and promoting the change. At operational level, focused on supporting groups of employees during the transition  (change at individual level) and integrating new processes and organizations as designed.

Deployment: Implementation of the tools (systems and procedures) in support of the desired state.

At strategic level, focused on ensuring alignment between the tools as deployed and the business model as well as securing the resources required for the deployment.At operational level, focused on coordinating all activities required for a successful deployment (training, cut-over, data cleansing, etc.)

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